[Read Me First] Basic Troubleshooting Guide

1. Shut down and restart the device (laptop, smartphone, tablet, etc)

💡 Restarting your devices at least once a week can optimize electronic device performances

2. Update

• Update the device to the newest operating system
• Update the applications (Chrome, Firefox, or other apps) to the latest version

💡 Updating to the latest versions helps prevent security loopholes

3. Clear cache and cookies:

Android

1. Select Menu, then More.
2. Select Settings.
3. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then OK to accept.

Chrome

1. Click the 3 dots (Mac) or exclamation point (PC) in the upper right corner of the browser.
2. Hover over the More Tools option then click Clear Browsing Data...
3. Choose The Beginning Of Time or lesser time frame in the "Clear the Following Items From" field.
4. Select the items you want to clear (e.g., Browsing history, Download history, Cached images and files, Cookies and other site data).
5. Click Clear Browsing Data.

Edge

1. Click the 3 dots in the upper right corner of the browser.
2. Choose Settings.
3. Under Clear Browsing Data click Choose What To Clear.
4. Select the items you wish to clear (e.g., Browsing History, Cookies and Saves Website Date, Cached Data and Files, Downloaded History and Form Data).
5. Click Clear.

Firefox

1. Click the hamburger menu in the upper right corner of the browser.
2. Click Preferences (Mac) or Options (PC).
3. Click Privacy in the left menu bar.
4. Click Clear Your Recent History.
5. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
6. Click the down arrow next to "Details" to choose which elements of the history to clear.
7. Select Browsing & Download History, Form & Search History, Cookies, Cache and Active Logins
8. Click Clear Now.

Internet Explorer

1. Click Tools, and select Delete Browsing History... .
2. Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.
3. Click Delete.

Safari for Mac

1. Click the Safari menu, then Clear History...
2. In the Clear field choose All History
3. Click Clear History.

Safari for PC

1. Click on the Settings (Gear) icon in the upper right corner of the browser..
2. Click Reset Safari
3. Select the items you wish to clear. (It is recommended to check all items).
4. Click Reset.

Mobile Safari for iOS (iPhone, iPod touch, iPad)

To clear cache and cookies:

1. From the home screen, Select Settings > Safari.
2. At the bottom of Safari's settings screen, Select Clear cookies and data or Clear Cookies and Clear Cache.
3. Confirm when prompted.

To clear history:

1. From the home screen, tap Safari.
2. At the bottom of the screen, tap the Bookmarks icon.
3. In the lower left, tap Clear.
4. Tap Clear History.

4. If none of the above resolves your issue:

• Take screenshots or a video of steps leading up to the error/bug
• Note your device, browser/app type, operating system version, if possible
  • For example: iphone, Safari, iOS 15.6.1
  • Where to find the operating system version
    1. Windows
       1. Click Start , then go to Settings  > Update & Security > Windows Update.
       2. Click Check for updates.
    2. Mac/Macbook
       1. On the main screen, click the Apple icon.
       2. Select System Preferences.
       3. On the next page, check Version Name and Version Number.
    3. Android
       1. Go to the Settings app on your mobile device.
       2. Tap About Phone or About Device.
       3. Check Android Version.
    4. iphone/ipad
       1. Open the Settings app.
       2. Go to General > About.
       3. Check the Software Version.
• Then, share the above information with [e-mail]